Refund policy

Last Updated: June 16, 2026

At Ritual Labs, we stand behind the quality of our products and your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Window

We offer a 60-day return period from the date your order is delivered. If 60 days have passed since your delivery date, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition or lightly used.
  • Returns must include the original packaging, if available.
  • Proof of purchase (order number or confirmation email) is required.

We reserve the right to deny returns that do not meet these conditions.

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Gift cards
  • Items marked as final sale
  • Products returned beyond the 60-day window

4. Return Process

To initiate a return, contact our team at support@rituallabs.shop with your order number and reason for return. If eligible, we will provide instructions for mailing the product back.

Please note:

  • For standard discretionary returns, customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items lost in transit.

5. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and applied to your original method of payment within 5–10 business days.

Shipping fees are non-refundable.

6. Damaged, Defective, Wrong, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at support@rituallabs.shop with photos of the product and packaging. Depending on the case, we may offer a replacement, reshipment, store credit, or full refund at no cost to you.

7. Late or Missing Refunds

If you haven't received a refund after 10 business days:

  1. Check your bank account or credit card statement again.
  2. Contact your payment provider — it may take some time before your refund is officially posted.
  3. If you've done all of this and still have not received your refund, contact us at support@rituallabs.shop.

8. Chargebacks

If you have any concern about a charge, please contact us first at support@rituallabs.shop so we can make it right — most issues are resolved quickly. Filing a chargeback with your bank for an authorized purchase, without first giving us a reasonable opportunity to assist, may delay resolution and may be treated as a breach of our Terms of Service.

9. Contact Us

If you have any questions about this policy, please reach out to our support team:

Ritual Labs
2333 Brickell Ave D1-17, Miami, FL 33129, US
Email: support@rituallabs.shop